Cancellation Policy
Clear, fair cancellation rules for spot bookings and corporate accounts.
Last updated: June 2026
1. Free cancellation window
Bookings can be cancelled free of charge up to 2 hours before the scheduled pickup time, provided the vehicle has not yet been dispatched towards the pickup location.
2. Late cancellation charges
- Within 2 hours of pickup: ₹500 administrative fee.
- After vehicle dispatch / placement: vehicle positioning charges (typically ₹1,500–₹4,000 depending on distance) plus toll / detention as applicable.
- After loading commenced: 50% of the booking value, plus actual unloading and return charges.
- After in-transit: full freight charge is payable; goods will be returned at additional cost or delivered as originally instructed.
3. Force majeure
Cancellations due to natural disasters, government restrictions, road closures or other force majeure events are not charged any penalty.
4. How to cancel
- WhatsApp or call our dispatch desk at +91 82972 82979
- Email citytaxitada@gmail.com with the booking reference
- Through your customer account (if signed in)