Refund Policy
Refund eligibility, timelines and the modes through which refunds are processed.
Last updated: June 2026
1. Eligible refunds
- Cancellation within the free window (per our Cancellation Policy) — 100% refund of advance paid.
- Service not rendered due to vehicle non-placement by transporter — 100% refund.
- Overcharge or duplicate payment — full refund of excess amount.
2. Non-refundable charges
- Vehicle positioning, detention, toll and fuel surcharges already incurred.
- Administrative fees for late cancellation (see Cancellation Policy).
- Insurance premium once the policy is bound.
3. Refund timeline
- UPI / cards: 5–7 working days to the source account.
- NEFT / RTGS / bank transfer: 3–5 working days.
- Corporate credit accounts: refund issued as credit note against next invoice.
4. How to request a refund
Email citytaxitada@gmail.com with your booking reference, invoice number and a brief reason. Our accounts team will respond within 1 working day.
5. Disputes
If we cannot resolve a refund request within 7 working days, the matter is escalated to the customer success head. Unresolved disputes are subject to the jurisdiction of courts at Tada, Andhra Pradesh.
Phone: +91 82972 82979