Question 1

Which areas around Sri City and Chennai do you serve?

Accepted Answer

We operate across Sri City SEZ, Tada, Sullurupeta, Naidupeta, Satyavedu, Gummidipoondi, Ponneri, Minjur, Manali, Sriperumbudur, Oragadam, Mahindra World City, Irungattukottai, Sunguvarchatram, Maraimalai Nagar, Kelambakkam, Chengalpattu, Kanchipuram, Cheyyar, Ranipet, Thiruvallur, Chennai city, Ennore Port, Kattupalli Port, Krishnapatnam Port, Tirupati, Nellore and Gudur — plus pan-India long-haul.

Question 2

What types of trucks can I book on BookTruck.online?

Accepted Answer

Everything from Tata Ace and 14 ft pickups for part-loads, 17/20/22/24/32 ft open and closed body trucks, 20/32/40 ft containers, flatbed/hydraulic/low-bed trailers, to ODC and project cargo vehicles.

Question 3

How quickly will I get a quote after submitting the form?

Accepted Answer

Our 3-price instant quote engine returns indicative rates immediately. A dedicated logistics executive then confirms the booking within 10-15 minutes during business hours. WhatsApp and phone bookings are typically faster.

Question 4

Do you handle factory dispatches, imports and exports?

Accepted Answer

Yes. We specialise in industrial dispatches from Sri City SEZ, Sriperumbudur, Oragadam, Irungattukottai and Manali factories to Chennai, Ennore, Kattupalli and Krishnapatnam ports, and pan-India upcountry destinations.

Question 5

Are your transporters GST verified and insured?

Accepted Answer

Every partner transporter is verified for GST registration, RC, vehicle fitness, pollution and insurance before being listed on our network. We also assist with consignment notes and e-way bill generation per the Carriage by Road Act 2007.

Question 6

Can my factory get a corporate / monthly billing account?

Accepted Answer

Yes. Factories, warehouses and 3PL operators can apply for corporate accounts with monthly billing, dedicated account manager, priority dispatch, custom contracts and consolidated GST invoices.

Question 7

How is the freight price calculated?

Accepted Answer

Pricing is based on the lane (origin → destination), distance, truck type, capacity, fuel surcharge, return-load availability and any specialised handling. Our 3-price quote engine returns transparent indicative ranges; final rates are confirmed in writing before dispatch.

Question 8

Can I cancel or modify a booking?

Accepted Answer

Yes. Bookings can be modified or cancelled free of cost up to 2 hours before scheduled pickup. After pickup is scheduled or the vehicle is dispatched, cancellation/positioning charges may apply. See our Cancellation Policy for full details.

Question 9

What payment modes do you accept?

Accepted Answer

We accept NEFT, RTGS, IMPS, UPI, credit/debit cards and corporate cheques. Verified corporate accounts are billed monthly with credit terms. See Terms & Payment for full details.

Question 10

Do you provide live GPS tracking and delivery proof?

Accepted Answer

Yes. Every booking includes live GPS tracking via SMS/WhatsApp link, real-time driver contact, ePOD (electronic proof of delivery) and an automated trip-completion notification to your dispatch and accounts teams.

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